[FrontPage Save Results Component]
1.
How would you rate your experience of the most recent installation?
 
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
 
2.
Overall, how satisfied are you with your computer services experience?
 
  Very satisfied
  Satisfied
  Neutral
  Dissatisfied
  Very dissatisfied
 
3.
Computer Services Promptness/Timeliness or assistance?
 
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
 
4.
with 's Computer Services overall?     
 
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
5.
In your most recent customer service experience, how did you contact the computer services?

What methods do you use to contact the help desk ?
Phone
Personal Visit
E-Mail
Web Site
Other
 
 6.
What about the computer services representative could be improved?
 
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
No improvement needed
  Other  
   
 7.  
In evaluating your most recent customer service experience, was the quality of service you received:
 
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
 
8.
About how long did it take to get this problem resolved?
 
  Immediate resolution
  Less than one day
  Between 1 and 3 days
  Between 3 to 5 days
  More than a week
  The problem is still unresolved
 
9.
Do you consider the problem resolved?
 
  Yes
  No
 
10.
When Dealing with our staff did you find they were courteous and polite towards you ?
   
Yes
No

11.    Please provide positive feedback?

12.    Please provide negative feedback?

13.    How can we improve the Voice Recognition System?

Full Name

Service Area

Please only click submit once it will take a few seconds to process.