Software Policy
The purpose of this policy is to set the guidelines for software loaded and/or used on the personal computers located on the network and or at off site locations.
The designated software to be loaded at each workstation falls under the guideline from the Office of Information Technology. All software not on the designated list must be pre-approved by the local computer services for verification and will be installed only by the local computer services.
It is our intention to provide quality services to our users and/or consumers, in the event you need or would like special software the request should be made to our local Help Desk for review.
No software and hardware other than the approved DOIT list will be purchased unless previously authorized by DOIT
Computer Services does not allow employees to download any type of software to their computer, Adobe Acrobat Reader is available on the DMH Network for employees that have a job related need to print PDF Files. Staff requiring access to Adobe Acrobat must obtain approval from their manger using the DP-65 form (Appendix B). Upon receipt of the DP-65 form their local system administrator will generate a Work Order to give the employee access to Adobe Acrobat Reader.
Software, Supportedtc \l1 "Software, Supported
The DMH Network Services Unit has certified numerous software products for use on DMH LAN/WANs. These products fall into two categories and are listed below:
Category 1tc \l2 "Category 1 - These products are approved for use on DMH LANs. In addition, these products are fully supported by Network Services. Assistance will be provided by Network Services staff to LAN Administrators who encounter problems related to these products.
PRODUCT DESCRIPTION
Axcrypt Encryption Software for Windows
Backup Exec Tape Backup software
Norton Symantec Antivirus software
Unix Print Services Remote Print Software
GroupWise E-mail (used in Windows environment)
Hummingbird Mainframe access software
Hummingbird Unix (CIS) access software
TCP/IP TCP/IP stack for Windows 95
Zen Works Systems Management software
Netware Novell O/S
Microsoft Server 2003 Windows O/S
Microsoft Windows 2000 Microsoft Network O/S
Microsoft Windows XP Microsoft Network O/S
Microsoft Office XP (2002) Application software (Word, Excel, PowerPoint, and Access)
Internet Explore Application software
Registrar/Pathlore Training Database Management
In the case of Applications software, Network Services staff will provide assistance only for problems that are technically related. System Administrators and end users are expected to attend training classes in order to master the features and capabilities of this software.
Category 2tc \l2 "Category 2 - These products are approved for use on DMH LANs. However, these products are not fully supported by Network Services. System Administrators should not expect the Network Services staff to be able to answer questions regarding the features and capabilities of this software. The DMH Training Facility offers classes on these products.
PRODUCT DESCRIPTION
Excel Spreadsheet software
Access Database software
Word Word processing software
PowerPoint Slide show software
Internet Explorer Internet Browser
MS Projects Management software
Registrar/Pathlore Training Database Management
Groupwise E-mail System
The following products are approved for use on the DMH LANs however; they are not support by Network Services.
PRODUCT
Workstations will be audited randomly as well as when work orders are to be completed. When a technician is onsite the workstation will be inventoried and specified as “with-in standards” or “not in compliance” and corrective action will be taken. The Supervisor will be notified and pc will be re-imaged if necessary.
Approved By: